Most common repairs fall into these ranges: ring resizing $45–$150, prong re-tipping $35–$120 per prong, laser welding and chain soldering $45–$200, rhodium plating $60–$120, polishing $25–$80, and pearl re-stringing $45–$180 depending on length and knotting. Heirloom restoration and gemstone replacement are quoted after an in-person assessment. All estimates at Vanhess Jewellery are free and in writing before any work begins.

Standard turnaround at our Coquitlam workshop is 3–10 business days. Simple repairs like ring cleaning, polishing, or a basic solder can often be completed same-day or within 48 hours. Complex jobs — stone replacement, heirloom restoration, or full rebuilds — typically take 2–4 weeks because they may require sourcing matched stones or custom casting. We provide a written turnaround estimate with every quote.

Yes. We use a touch-screen laser welder, which delivers a precise pulse of heat to a spot smaller than a millimetre. Because the surrounding metal stays cool, we can repair pieces with opals, emeralds, tanzanite, pearls, turquoise, and organic materials without removing the stones. Traditional torch soldering is not safe for these materials.

Yes. We repair jewellery from any origin — pieces bought elsewhere, online, overseas, or inherited. We handle gold (10k, 14k, 18k, 22k), platinum, palladium, sterling silver, and most titanium and tungsten bands. We will not work on costume or plated pieces where the base metal can't support professional repair.

Often yes, within one size. Channel-set, pavé, and full-eternity rings have structural limits: resizing more than a half-size up or down risks disturbing the stones and the setting. For larger size changes we recommend a full rebuild, where we cast a new shank in your exact size and reset the stones. We'll tell you honestly at the free assessment which option your ring needs.

Every repair at Vanhess Jewellery includes a 6-month workmanship warranty. If a solder joint, re-tipped prong, or replaced stone fails under normal wear within six months, we fix it at no charge. Damage from impact, loss, or chemical exposure is not covered, but we'll always provide a fair repair quote.

Our workshop and showroom are inside Coquitlam Centre at Unit 2424, 2929 Barnet Highway, Coquitlam, BC V3B 5R5 — about 30 minutes from downtown Vancouver via the Millennium Line SkyTrain (Lincoln Station). We serve customers from across Metro Vancouver, including Coquitlam, Port Coquitlam, Port Moody, Burnaby, Vancouver, North Vancouver, Surrey, New Westminster, and Richmond. Call (604) 653-6449 to book.

No appointment is required for repair drop-offs during mall hours. Walk in any time, and one of our goldsmiths will assess your piece, explain options, and provide a written quote — most assessments take 10–15 minutes. For complex custom work or heirloom restorations, we recommend booking a 30-minute consultation by calling (604) 653-6449.

Rhodium plating is designed for white gold. It can also be applied to sterling silver or yellow gold to give a temporary bright-white finish, but on yellow gold the underlying colour will show through as the plating wears — typically within 6–12 months. For a permanent white finish on a yellow gold ring, the piece should be remade in white gold or platinum.

Often yes — especially for sentimental pieces. A broken gold chain that would cost $600 to replace can usually be laser-soldered for under $60. A worn wedding band can be refinished and re-tipped for a fraction of the cost of a new one. For pieces where the repair cost approaches the replacement cost, we'll tell you honestly and suggest options, including a heirloom redesign that reuses your gold and stones.