What materials does Vanhess Jewellery use?

Vanhess jewellery is crafted from 925 sterling silver, 14K gold, or 18K gold. Many designs feature cubic zirconia or natural diamond stones. The specific materials for each piece are listed in the product description.

What is the shipping policy for Vanhess Jewellery?

Vanhess offers free shipping to Canada and the US on orders above $60 CAD, and free shipping to the UK and EU on orders above $110 CAD. All items are handmade and ship within 5 to 15 business days depending on availability.

What is the return policy?

Vanhess accepts returns within 30 days of purchase. To initiate a return, contact returns@vanhess.ca and a prepaid return shipping label will be provided. Items must be in original condition with all packaging and tags. Personalized items cannot be returned.

Where is Vanhess Jewellery located?

Vanhess Jewellery is located at 2929 Barnet Highway, Unit 2424, Coquitlam, BC V3B 5R5, Canada. You can also shop online at vanhessjewellery.com or contact our support team at support@vanhess.ca.

How do I care for my Vanhess jewellery?

Clean gently with warm water and mild soap using a soft cloth. Avoid contact with harsh chemicals, chlorine, and perfume. Store each piece separately in a soft pouch to prevent scratching and tarnishing.

Vanhess Gift Card

Sometimes the hardest part of giving jewellery is the worry you’ll pick the wrong thing. A gift card solves that. It’s not just a gift, it’s the gift of choice—letting them browse our studio’s work and find the piece they’ll actually wear.

This is a digital gift card, delivered by email. The design is simple and clean, with a white background. At the top, the words "A Gift for You" are written in a thin, delicate font. The centrepiece is a line drawing of a small, square gift box, wrapped with a ribbon and topped with a bow. Below the box is our name, VANHESS, and our website, vanhess.ca, marked with a small globe icon.

A Vanhess gift card is an invitation into our Coquitlam studio. It gives someone access to our entire collection, from solid 14k gold chains to hand-set gemstone rings. We work primarily with 14k gold, which means the final piece they choose will be 58.3% pure gold, making it durable enough for daily life and safe for sensitive skin. The card's value is in the promise of real, tangible craftsmanship—a piece made by hand, right here in our workshop, that will last.

Product: Digital Gift Card
Delivery: Emailed to you to forward, or sent directly to the recipient
Redemption: Valid online at vanhess.ca or in our Coquitlam studio
Expiry: Never expires
Warranty: All jewellery purchased with the card is covered by our 2-year warranty

This is for when you know they love our jewellery but you’re not sure about their ring size, preferred chain length, or which piece they've been eyeing. It takes the guesswork completely out of the equation. You're not just giving a gift card; you're giving them the exact piece they want.

Frequently Asked Questions

Can I use part of my Vanhess gift card balance and save the rest for later?

Yes, you can make multiple purchases with your gift card until the balance is zero. The remaining amount is tracked automatically after each purchase. Since the card never expires, you can use part of it now and save the rest for a future piece you love.

What happens if I can't find the email with my Vanhess gift card code?

If you misplace the gift card email, we can help. Just contact us at support@vanhess.ca with the original purchaser's name or email address. For security, we can only resend the gift card code to the email address used for the original purchase.

How do I apply a Vanhess gift card to my online order at checkout?

To use your gift card online, add your items to the cart and proceed to checkout. On the payment page, you’ll find a field labelled "Gift card or discount code." Enter your unique code into this box and click "Apply" to have the amount deducted from your order total.

Can I return a piece of jewellery I bought with a Vanhess gift card?

Yes, any item purchased with a gift card is subject to our standard 30-day return policy. If you return an item, the refund will be credited back to the original gift card balance for you to use on a future purchase. Contact returns@vanhess.ca for a prepaid shipping label.

Will I get free shipping if my order is paid for with a Vanhess gift card?

Yes, our shipping policies apply to all orders, regardless of payment method. We provide free shipping for orders over $60 CAD to Canada and the US, and for orders over $110 CAD to the UK and EU. If your order total meets this threshold, shipping is on us.