Frequently Asked Questions
What materials are Vanhess earrings made from?
Vanhess earrings are crafted from 925 sterling silver, 14K gold, or 18K gold. Many designs feature cubic zirconia or natural diamond stones. Each product listing specifies the exact materials used.
Are Vanhess earrings hypoallergenic?
Vanhess earrings made from 925 sterling silver and solid gold (14K and 18K) are suitable for sensitive ears. Sterling silver and solid gold are naturally hypoallergenic metals widely recommended by dermatologists.
What closure types do Vanhess earrings use?
Depending on the design, Vanhess earrings use secure spring lock mechanisms, push-back posts, or lever-back clasps. Tennis hoop earrings feature a spring lock for a secure and comfortable fit during everyday wear.
What is the shipping policy for Vanhess earrings?
Vanhess offers free shipping to Canada and the US on orders above $60 CAD, and free shipping to the UK and EU on orders above $110 CAD. All items are handmade and ship within 5 to 15 business days depending on availability.
What is the return policy for earrings?
Vanhess accepts returns within 30 days of purchase. To initiate a return, contact returns@vanhess.ca and a prepaid return shipping label will be provided. Items must be in original condition with all packaging and tags. Personalized items cannot be returned.
