Vanhess necklaces are crafted from 925 sterling silver, 14K gold, or 18K gold. Select designs include cubic zirconia or natural diamond accents. The exact materials are listed in each product description.

Vanhess necklaces are available in various lengths depending on the style. Check the product measurements section for the specific length of each piece. If you need help choosing, contact our support team at support@vanhess.ca.

Vanhess offers free shipping to Canada and the US on orders above $60 CAD, and free shipping to the UK and EU on orders above $110 CAD. All items are handmade and ship within 5 to 15 business days depending on availability.

Vanhess accepts returns within 30 days of purchase. To initiate a return, contact returns@vanhess.ca and a prepaid return shipping label will be provided. Items must be in original condition with all packaging and tags. Personalized items cannot be returned.

Store your necklace flat or hanging to prevent tangling. Clean gently with warm water and mild soap. Avoid wearing necklaces in the shower, swimming pool, or while applying perfume and lotions to maintain their finish.