Vanhess charms are crafted from 925 sterling silver, 14K gold, or 18K gold. Some designs include cubic zirconia or diamond accents. The specific materials are listed in each product description.

Vanhess charms are designed for Vanhess bracelets and necklaces. Compatibility with other brands depends on the clasp and connector type. Check the product measurements for dimensions.

Vanhess offers free shipping to Canada and the US on orders above $60 CAD, and free shipping to the UK and EU on orders above $110 CAD. All items are handmade and ship within 5 to 15 business days depending on availability.

Vanhess accepts returns within 30 days of purchase. To initiate a return, contact returns@vanhess.ca and a prepaid return shipping label will be provided. Items must be in original condition with all packaging and tags. Personalized items cannot be returned.

Clean gently with warm water and mild soap. Avoid contact with perfume, lotions, and harsh chemicals. Store in a soft pouch when not wearing to maintain shine and prevent scratching.